Shipping Policy

At KetaminShop.com, we ensure that all orders are processed and shipped with the highest level of discretion, security, and efficiency. Below are the details of our shipping policy.

Discreet Packaging

We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no branding or labels that indicate the contents inside. Your order will arrive in sealed, tamper-proof packaging to ensure safety and confidentiality.

Shipping Locations

We offer worldwide shipping, with the following conditions:

  • Domestic Shipping (USA & Canada): Fast and reliable shipping with tracking options available.
  • International Shipping: We ship worldwide; however, customers are responsible for knowing their country’s regulations regarding product importation.

Processing Time

  • Orders are typically processed within 24-48 hours after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Time

Delivery times may vary depending on your location. Available upon request (additional charges apply).

  • USA & Canada
  • Europe
  • Rest of the World

Tracking Information

Once your order is shipped, we will provide a tracking number so you can monitor your shipment. Tracking details will be sent via email, WhatsApp, or Telegram based on your preferred communication method.

Customs and Legal Responsibilities

  • We do not include invoices or documentation that may raise concerns with customs authorities.

Lost, Stolen, or Delayed Packages

  • If your package is lost in transit, we will work with the shipping carrier to investigate.
  • We do not take responsibility for packages marked as delivered by the shipping company but reported as missing by the recipient.
  • If your package is delayed, please contact us, and we will assist you in tracking the order.

Refund & Reship Policy

  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement.
  • Seized Packages: If your package is seized by customs, we may offer a reshipment or partial refund on a case-by-case basis.
  • Non-Delivery Claims: Claims for non-delivery must be reported within 7 days of the estimated delivery date.

Contact Us

For any questions or concerns regarding your shipment, please contact us: